iPoker FAQ
We will be able to offer our players a much broader range of cash games and tournaments with massive guarantees. For the first time ever we will be running direct on-line qualifiers to the World Series. For those of you who prefer to stick to on-line poker look out for the ECOOP IV, which begins in May. It couldn't be simpler to install the new software - if you already have the download client on your computer, our new software download will start automatically as soon as the launch takes place. If you are downloading the software for the first time, our Step by Step guide will help you through the installation process. No. You should not have to alter any of your computer settings in order for the upgrade process to take place. In order to experience and enjoy the full benefits of William Hill Poker software features, please ensure the minimum system requirements as listed below are met. The minimum system requirements needed to run the William Hill Poker software are: - Windows 98, ME, 2000, XP or Vista If you have had problems trying to run the software upgrade from your old link you can download the new software directly from the Poker home page by clicking here Our dedicated Customer Service team will be on hand 24/7 to answer any questions or queries you may have. No, there will be no Poker downtime when we launch. If you already have an existing account there is no need to set up a new one. If you are a new player Click Here to download the latest software and open an account. No. Your William Hill username and password will remain exactly the same as it was before. You will be asked to enter a nickname the first time you login to the new software. You will be able to resubmit your existing nickname (if available) or you can select a new one. Please make sure you choose carefully as you will not be permitted to change it again. If your account is locked, try the Lost Login function. If the issue remains unresolved, please contact our Customer Service team who will be happy to help. When you download the new software there will be no time delay in transferring funds to your balance. You will be able to play straight away once you have transferred funds to your Poker Balance from your main William Hill account. Through Cashier click 'Make a Deposit'. You will be automatically taken to the main account pages where you can make your deposit. You will then be able to transfer funds to William Hill Poker. - Visit the Cashier We will not have an instant play version of the software available on launch but don't worry we will be adding this functionality as soon as possible. The new software does not allow avatars to be uploaded. You will however be able to select the player avatar you wish to represent you at the table through Options. You may choose your avatar using the arrows either side of your current choice. Yes. All players whether you are a new player or an existing player moving over from the old software will be eligible for a new player bonus up to $600. Your first transfer in to poker will act as the trigger for this bonus. If you already have another account on iPoker you should still open a William Hill account. Our now famous Super Series added value tournaments plus a wide range of William Hill exclusives are just two of the many reasons to join us. We have a number of different bonuses dependent on which VIP level you are currently playing at. Take a look at our VIP Scheme page for full details. Bonus Dollars will be released automatically as real cash at a rate of $5 for every 500 pts earned. You can see how many bonus dollars you have left and how many WH points are needed in order to redeem them by visiting the Cashier and selecting Poker Info followed by Bonuses. You are able to play for fun on a number of tables whether you are starting out in the world of Poker or if you want to try out the new software before playing for real. Your playing chips can be reloaded every 5 minutes by leaving your current table, visiting the Cashier, selecting ‘Poker Info’ and ‘Reset Play Money’. You must have less than 1000 chips left in order to be eligible. Once reset, your chip balance will automatically revert to 1000 and you will be able to play instantly. Beginners tables are exclusive to players who have signed up in the previous 90 days. All players currently using our software will be classed as beginners for 90 days after first logging in to the new software. You will find beginner only cash games and sit & go tournaments and will also be able to enter daily freerolls of which you can enter up to 4 in a 7 day period. MPPs have been used as a benchmark for releasing monthly and new player bonuses and therefore do not have a cash value. You will not be able to move them across but we will be rewarding our current players for their loyalty by offering invitation only freerolls once we migrate to the new software to players based on their MPP balances. Yes, we will still be offering the Super Series tournaments which will now be available in $ - which means a cheaper buy-in but still a huge amount of added value. They will be available on Mondays, Wednesdays, Fridays and Sundays. We will not be offering Headhunter tournaments on launch but don’t worry – we plan to have them available in the near future. We will still offer a wide range of bounty tournaments. Look out for Professionals, Celebrities and even the best of William Hill Poker team! Points are awarded for all cash and tournament play. You can find out about our new exclusive William Hill Points scheme and how points are awarded by Clicking Here. You don’t need to do anything. As soon as you begin to play on real money tables you will begin to earn points. The more you earn each month the higher VIP level you will reach. You are able to see your current WH Point balance if you visit the Cashier and select Poker Info and Ipoints. From here you are also able to view how many points you need to maintain your current VIP level and how many you need in order to reach the next level. Visit the Cashier and select Poker Info. Your VIP level is donated by a number of stars. Please note you will only see six stars in the software but don't worry if you reach a higher level as you will receive montly updates as to what VIP level you are on. There is currently no specific date for launch but we will be launching an exclusive William Hill shop in the near future where you will be able to exchange your WH Points for merchandise, tournament tokens or even live event packages! The leaderboard for the £50,000 March rake race can no longer be found. Though we initially launched with USD tables only, we now offer multi-currency tables with GBP and Euros too. Just select the currency you want to play within the Table Filters box. The latest exchange rate is calculated every hour on a live feed. The exchange rate used when you enter a tournament or cash game is then fixed when the tournament finishes or you leave the cash table so you can never lose out on changing exchange rates. William Hill Poker rake limits can be found be Clicking Here. For those of you who love to play multiple tables at the same time no problem we have a table resize functionality. While playing any game just select the icon in the top right hand corner next to menu. Any tables you are currently playing will be resized and arranged automatically. - Visit the Cashier - Select Poker Info - Chose either Cash Table History or Tournament History -Select the date range you wish to search between. Please note that your are only able to search a maximum 30 day period at any one time. - Choose Show Sessions or Show Tournaments as applicable - Details of sessions or tournaments will be displayed. - Select the relevant tournament / session and you will access a complete history broken down by hand number in which you can see a graphical representation of each hand you played. At William Hill Poker, Hand Protection is in place to deal with the problem of internet connection loss during Poker hand play. In the event that a player is disconnected while participating in a hand, they will be able to continue in the hand and participate in the showdown for an amount equal to that of the pot up until the point of disconnection. In other words, the player will not be eligible to win more than the pot amount at the time of their last move while still connected. The same thing occurs when a player runs out of money mid hand. Hand Protection is in place for genuine disconnections only. Any player deemed to misuse this protection by intentionally disconnecting, may: - Forfeit any monies won Players must accept the risk of disconnections. They can and do occur. Cash tables with no hand protection measures in place are available for players who wish to use them at their own risk. If your play is interrupted or ends abruptly, it is most likely that your internet connection to our server has for some reason failed. To resume play, simply reload the game in your browser and you should automatically be returned to your table. Unfortunately, at the current time we are unable to accept Poker players from the following countries: BulgariaWhy have you migrated to the iPoker network?
What do I have to do to install the new software?
Will I have to alter the settings on my computer?
What are the minimum system requirements to run the new software?
- 400MHz Pentium or faster CPU with at least 96MB of RAM
- Minimum screen resolution of at least 800 by 600 pixels with 16-bit ("High Color")
- At least 100MB of free disk space
- Internet Explorer 5.2 +I have tried to upgrade the software and the process has failed. What should I do?
Who should I contact if I have any questions or need any advice?
Will there be any downtime when you launch the new software?
Will I need to open a new account?
Will my username and password change?
Will my on screen nickname change?
My account is locked, what should I do?
Will my funds transfer automatically from the old software?
How do I make a deposit to my Poker account?
How do I transfer funds in/out of my Poker account through the Poker software?
- Click Transfer
- Set the account you wish to transfer funds to and transfer using the drop down function (enter the amount you wish to transfer in the relevant box)
- Select Transfer Funds and your funds transfer is complete.Do you offer an Instant Play version of the client?
Can I keep my avatar that I used on the old software?
As an existing William Hill player on Cryptologic am I still entitled to the New Player Bonus?
I already have an account elsewhere on iPoker. Why should I open up a William Hill account?
What bonuses will you be offering?
How are bonus dollars redeemed?
Can I play for fun if I wish to try out the new software before making a real money deposit?
If I lose my ‘play for fun’ money how can I get more chips?
What are beginners tables and will I be able to play on them?
What will happen to the MPPs that I still have in my Cryptologic account?
Will you still be offering the Super Series added value tournaments?
Will you still be offering Headhunter tournaments?
Will you still be offering Bounty tournaments?
How do I earn WH points?
How do I join the VIP scheme?
How do I check my current WH Point balance?
Where can I find out what VIP level I am on?
When will the Loyalty Shop be open?
How can I check the Leaderboards for the £50,000 Rake Race?
Can I still play on GBP and Euro tables?
My account is in a different currency than $. How is the exchange rate calculated when I play?
How is rake calculated?
Can I play on more than one table at the same time?
How can I view my game history?
What is Disconnection Protection (DP)?
- Lose Hand Protection privileges
- Face expulsion from the siteCan I play in my Country of Residence?
Cuba
Hong Kong
Iran
Israel
Italy
Myanmar (Burma)
North Korea
Philippines
Sudan
Syria
Turkey
USA (including incorporated and unincorporated territories)
